Refund Policy

DIGITAL PRODUCTS

All sales of digital products, including Shopify themes, templates, and downloadable files, are final. Due to the nature of these products, refunds, exchanges, or cancellations cannot be offered once the product has been delivered or downloaded.

 

CUSTOM WEBSITE DESIGN SERVICES

Any custom website design services (including demo theme install) and any customization services are personalized and tailored to your specific needs. As such, these services are non-refundable. If a service was purchased by mistake or if you change your mind before any work has commenced, a fee may be applied to cover administrative and processing costs. Please reach out to us before deciding a service purchase or if you have any concerns.

 

EXCEPTIONAL CIRCUMSTANCES

In rare cases where a digital product is proven defective or unusable due to technical issues beyond your control, we may consider offering a resolution. This may include a replacement file, troubleshooting assistance, or, in exceptional cases, a partial refund. All requests will be evaluated on a case-by-case basis, and decisions are made at our sole discretion.

 

CLIENT RESPONSIBILITY

Before purchasing, we encourage you to carefully review product descriptions, demos, and included features. If you have any questions or require clarification, please email us at hello@anewthemes.com. We aim to respond within 1-2 business days.

 

DELIVERY AND OWNERSHIP

Digital products are delivered electronically, and no physical items will be shipped. For custom website design or other services, completion timelines will be communicated clearly upon purchase. Once a product or service is delivered, it becomes your responsibility to maintain and use the product appropriately.

 

PROJECT TIMELINES

For custom website design services, projects that remain inactive or unresponsive for more than 60 days may be considered closed. Reactivating closed projects may incur additional fees.

 

NON-APPLICABILITY TO STATUTORY RIGHTS

This refund policy does not affect your statutory rights under applicable consumer protection laws.

 

CONTACT US

If you encounter any issues with our products or services, or if you have additional questions, please reach out to us at hello@anewthemes.com. We are committed to providing assistance and ensuring your satisfaction.

 

POLICY UPDATES

This refund policy may be updated or modified at any time. any changes will be effective immediately upon posting to the website. By making a purchase, you agree to be bound by the terms of the most current policy.

 

Thank you for choosing AnewThemes.com. We appreciate your trust in our products and services.